Experience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (hybrid ), you will be part of our team of game-changers who are powering the brands of the future in tech.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
As a Customer Service Sales Representative on our team, you will:
- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
- Fast and effective reply to inbound queries
- Make outbound calls when necessary to solve issues with customers and different internal business units
- Create quote and follow up with cross selling / up selling and a proactive and service attitude
- Ensuring personal knowledge of the Store portfolio and Post sales process ?s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Concentrix is a great match if you:




- Are bilingual or proficient in xxx and fluent in English
- Have minimum of 1 year relevant experience
- Have strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc )
- Are customer driven and motivation to work in sales
- Are achievement and target oriented
- Have IT knowledge and technical understanding
- Have strong personal interest & curiosity in IT products and applications
- Have Real capability to listen to customers
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Have Exceptional customer facing and customer care skillsDon't meet every requirement? What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role,

we offer
benefits that help support your unique lifestyle:
- Full time 39 hours /week contract: Monday to Thursday from 9:00 to18:00 and Friday 9:00 to 17:00
- Salary ** euros gross/year + up to ***
* euros gross/year in bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training

about the company
and the project you will be working on
- Career development program and specialized coursesExperience the best version of you At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
A integral technology and services leader that powers the world's best brands, today and into the future.

📌 Customer Service Sales Representative (España)
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