Job Description
Job Ref ID: JR THE JOURNEY Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience. Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance. Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations. Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts. Work closely with the General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities. Collaborate with general operations and cross-functional teams to deploy new tools, processes and products launches consistently. Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners QualificationsWHAT YOU WILL BRING TO THE RIDE 3-5 years of experience in high paced environments such as operations, consulting, logistics, marketplace ops or similar fast-moving companies. Bachelor's/Master's degree in Engineering, Economics, Business or a related field. An MBA or equivalent post-graduate program is a strong plus, especially if paired with operational experience in on-demand or last-mile delivery.



Strong analytical capability, problem solving and data driven decision-making. You're comfortable exploring dashboards, running pivot tables and using data to inform decisions and challenge assumptions. SQL or advanced Excel skills are a plus. Experience in KPIs creation & tracking, team delegation and understanding of marketplace or delivery business models, with the ability to align multiple stakeholders (Commercial, Legal, Partner & Courier Ops, Product and others) based on the company's goals. Excellent communication skills in English (B2+), both written and verbal (to the team and senior management)l. You can zoom out on strategic topics, but you are willing to deep dive into details when the situation demands it. Resilience and adaptability to remain focused and effective when priorities shift or ambiguity increases. Top-notch private health insurance to keep you at your peak. Discounts on transportation, food, and even kindergarten expenses. Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year Enhanced parental leave, and office-based nursery. Online therapy and wellbeing benefits to ensure your mental well-being. Together, they move the business forward and deliver great experiences. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.

📌 Senior Office Operations Specialist (España)
🏢 Glovo
📍 España