The representative protects patient privacy, collaborates with clinical and administrative teams, and contributes to a positive patient experience while meeting established quality and productivity standards.
Provide switchboard, visitor/vendor check-in, and other designated coverage when assigned and trained.
Workflow, quality, and teamworkComplete assigned work accurately and within established timeframes; Conduct assigned account audits and quality checks; participate in error reduction, training, and process improvement.
Attend required meetings, training, compliance and safety education, and complete assigned learning modules.report ready to work atthe start of each scheduled shift.
Performance and accountability expectationsPerformance is assessed using communicated departmental standards, quality audits, documented observations, and applicable hospital policies. quality and patient safety take precedence over speed.
Professional growth: maintain competency, participate in training, and respond constructively to feedback.
PREFERRED

QUALIFICATIONS:
One to two years of experience in a medical field, hospital,



physician office, or patient registration setting.
Experience with EMR/registration systems, insurance verification, medical terminology, and Medicare, Medicaid, or commercial payer processes.
Patient Access provides coverage 24 hours a day, including weekends, holidays, and inclement weather, based on staffing and hospital policy. Reasonable accommodation may be available for qualified individuals to perform essential functions.
The above statements reflect the general details considered necessary to describe the principal function of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent to this position. Cleveland Area Hospital/Lake Area Medical Associates is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and all other protected classes.

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