Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services. We are currently hiring a IT Service Manager to join our IT Operations Hub for our new projects in General Partners IT Service Manager you are responsible for the end-to-end operational governance, service performance and continuous improvement of a Level 2 IT Support service. English as the primary working language . JIRA boards and ensure alignment with the relevant IT tool landscape. Shift-Left governance OKR and PI Planning cycles and regular service-performance reporting. Consolidate operational data from support teams, product teams and reporting sources. Provide trend analysis and management-level service insights. AWS QuickSight Ensure transparency on SLA performance, backlog, incident trends and service stability. Financials & Contract Governance annual budget planning , Support quarterly invoicing governance and budget controlling.



Carve-out contract packages; Track service-cost development and budget consumption. Support commercial discussions related to service scaling and additional scope. Collaborate with Finance, Legal, Procurement and Contract Management. Confluence . JIRA / Confluence University BS Degree in Information Technology, Computer Science, Engineering, Business oriented or related field. ITIL certification Scrum / Agile certifications AWS Certification IT Service Management JIRA & Confluence . Solid understanding of contracts, budgets and financial steering. JIRA Confluence AWS AWS QuickSight Strong ownership mindset for service stability, governance and cost control. English: Spanish: Portuguese: Valuable Experience in automotive or mobility IT Experience in large corporate IT environments Experience with cross-company commercial governance Hybrid Work Model Home Office Equipment Support Flex Work Schedule International Remote Work Policy Monthly Extra Allowances VW Group and Partnership Brands Discounts For more information on our data processing activities and your rights as a data subject, please consult our privacy policy. #

📌 Gerente de TI (Santiago de Compostela)
🏢 Volkswagen Group Services - Valencia
📍 Santiago de Compostela