We arepartnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona, Spain. In this role, you will assist customers with enquiries related to purchases, products, orders, and after-sales services, ensuring a positive shopping experience across phone, email, and chat. Provide customer support in Spanish, Basque, and English via phone, email, and chat Handle issues involving deliveries, returns, and after-sales services Provide clear information about products, shopping procedures, and available services Deliver a positive customer experience across all communication channels Ensure compliance with internal procedures and customer service quality standards Native-level Spanish and Basque,



both written and spoken Very good command of English Excellent communication and customer service skills Comfortable using digital tools and multiple customer support platforms Previous experience in customer service, retail, or e-commerce will be considered an advantage Flexibility to work rotating shifts, including weekends Permanent employment contract in Spain Full-time position, 39 hours per weekRotating shifts from Monday to Sunday, between 09:00 and 23:00 Two weeks of paid initial training Performance-based annual bonus Professional development and career growth opportunities within an international company #

📌 Customer Support Advisor (Barcelona)
🏢 Personalbuero U Herrmann
📍 Barcelona