SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.
Your MissionThe Customer Service Executive will manage the OTD process in the Cluster and Countries according to Global and Regional Operations strategy. She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Operation's strategy.
Ensure an excellent customer experience by managing the Order-to-Delivery process in line with global, regional, and cluster guidelines and KPIs.
Coordinate key activities such as order management, scheduling, allocation, order release, outbound operations, returns, and defective product management, ensuring smooth and efficient execution across the Cluster/Country.
Support operational excellence through effective communication, training, warehouse visits, and ongoing collaboration.
Ensure best service to PUMA customers: Deliver outstanding customer support while consistently achieving service level targets and KPIs.
Focus on customer relationship: class support to assigned customers, ensuring operational requirements are met and customer issues are resolved efficiently. Proactively identify solutions, support product replenishment opportunities, and contribute to business growth through a customer?Be the key link between customers, sales,



and operations ensuring an exceptional service experience and contributing directly to PUMA's success.
Your TalentEducation: Bachelor's degree or higher education in business administration, supply chain management, logistics, or a related field.

Skills:
Strong analytical skills Proven experience in tools & technology Results oriented Customer Service oriented Ability to work alongside other functions Good communication skills and excellent capabilities to resolve issues.

Experience:
This role requires 2-3 years of experience in customer service or similar roles, preferably in sporting goods industry. Experience in management tools: SAP SD, Office (Excel and Power Point), Power bi (not excluded). Knowledge of other CRM systems will be highly valued. Understanding of Order to Deliver process knowledge and capability to analyze customer data and KPI's.
Languages: Fluent Spanish and high level of English is required. Portuguese will be highly valued.
We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. About PUMAPUMA is a integral sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. That extends beyond our support of the fastest athletes in the world. PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany. #

📌 Customer Services Team Leader (Barcelona)
🏢 Puma Iberia S.L.U.
📍 Barcelona