Customer Service Representative is responsible for processing customer orders, managing complaints, issuing credit notes, overseeing invoice administration, and resolving order disputes. In this role, you will deliver an enhanced customer experience through clear communication, swift issue resolution, and a commitment to continuous process improvement. You will join a dynamic EMEA Customer Service team located on-site in Barcelona for a 6-month temporary assignment . Utilize strong data entry skills to review and input order details, monitor EDI and digital order flows, and assist in troubleshooting digital platform issues. Ensure timely and accurate invoice management, process credit notes, and resolve billing disputes in close collaboration with the Accounts Receivable team.



Handle inbound customer inquiries and phone calls while maintaining high standards of service, accuracy, and professionalism. High School diploma (or equivalent experience) with 2 to 4 years of relevant work experience in customer service, order management, or logistics. Portuguese, Spanish, and English (Hands?on experience with major ERP systems (e.g., SAP), CRM platforms (e.g., Salesforce / SFDC), and EDI digital order workflows is highly preferred. Contract Duration: 6-month temporary contract. Flexibility to work remotely.

📌 Customer Service Representative (L'Hospitalet de Llobregat)
🏢 Randstad España
📍 L'Hospitalet de Llobregat