Our partner is looking for a Customer Experience Manager based in Spain. This role sits at the heart of a fast-scaling digital marketplace serving millions of users worldwide. You will be responsible for elevating the end-to-end customer experience by turning feedback and operational data into meaningful improvements. Acting as a key connector between support, product, operations, and training teams, you will help identify friction points across the customer journey and drive structured, data-informed solutions. The environment is highly collaborative, international, and performance-driven, with a strong emphasis on continuous improvement. You will work closely with customer support data, quality frameworks, and CX metrics to ensure consistency and excellence across all interactions. Own and continuously improve the customer experience quality framework across support interactions, ensuring consistent evaluation standards and actionable feedback loops. Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and improvement opportunities across the customer journey. Build and maintain dashboards and reporting structures to provide clear visibility into CX performance. Collaborate cross-functionally with Product, Operations, and Training teams to translate insights into process, product, and policy improvements. Drive continuous improvement initiatives focused on support quality, operational efficiency, and customer satisfaction. Convert customer insights into training materials, coaching programs, and process enhancements for support teams. Minimum 2 years of experience in Customer Experience Operations, Customer Insights, or Support Operations roles.



Hands-on experience managing quality assurance programs (e.g., Experience working with customer support teams and leveraging support data to improve service quality. Proven cross-functional collaboration skills with Product, Operations, and Training teams. Experience improving end-to-end customer journeys through structured feedback and data analysis. SQL for data analysis, dashboarding tools (Tableau, Looker, Power BI, Metabase), and experience using AI tools to optimize workflows. Background in digital platforms (B2C, B2B, or P2E) and multi-product ecosystems is a plus. Strong project management skills with the ability to prioritize and deliver cross-functional initiatives. Strong English communication skills (written and spoken required). Performance-based bonuses and referral rewards. Additional paid leave and personal learning & development budget. Versátil work arrangements (remote, office, or hybrid, with work-and-travel options). Opportunity to work in an international, fast-scaling environment shaping a global digital product. Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 Customer Experience Manager (Málaga)
🏢 Jobgether
📍 Málaga