At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world?Since ****, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development – from early concept to launch and live operations. to general platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life. Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge. You will be the primary architect for our VIP Account Management offerings, designing programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement.



You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data?value spenders from tiered support access to proactive account management. Operational Blueprinting – Work with Operations teams to define the specific profile, training, and "soft?8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High?Net?Worth (HNW), or loyalty program management within the gaming or luxury digital services space. Exceptional presence and communication skills, with the ability to build immediate trust with client?side Product Managers and Commercial Directors. Proven ability to turn player data and client goals into a structured, scalable service program.

We offer
a Permanent, Full?Time, Remote position based in Europe. #

📌 Vip Solutions Program Manager (Málaga)
🏢 Keywords Studios
📍 Málaga