Job TitleCustomer Service Representative (Danish-speaking)
- On-site
- Electrical Automotive Industry XM01Experience the power of a game-changing career Are you looking for what's next? We're a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
As a Customer Service Representative on our team, you will:Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users' demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertise associated with applications specific to individual customersEnsure contractual SLA is maintainedProvide cover for other Agents in their absence, either within the same team or across teamsUnderstand and comply with administrative duties including holiday,



sickness and overtimeWork on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfactionYour QualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Concentrix is a great match if you:Are proficient or bilingual in Danish and are fluent in EnglishHave 1 year working experience in Customer ServicePosses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationHave good disposition to work in a customer service environmentCan take ownership and progress calls to resolution or to escalat call to resolutionExperience in the automotive industryHave working experience with electric vehicles or possess your ownWhy Join UsWe're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.
What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role,

we offer
benefits that help support your unique lifestyle:Full-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00Salary ** euros gross/year + up to ***
* euros gross/year in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs and specialized coursesLocation and

Working Hours

Location:
ESP Barcelona
- C/ de la Selva de Mar, 129Language

Requirements:
Danish (Required), EnglishTime Type: Full time #

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📍 España