DescriptionThis is a fixed-term contract position.
Central Operations (CO) refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience. This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, realtime decisions to maximize customer and driver experience through effective route planning.
As an Area Manager, you will lead a team to drive performance and ensure standard processes are followed for all the daily tasks. You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. Monitor and report on daily and weekly performances. Deep dive on trends, identify the gaps in performance metrics and take corrective actions.
Create and drive scalable standard work that enables remote support of a complex business areaProactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision makingCreate, manage, support recognition and communication programs for scheduling teamThe designated shift pattern for this role is on Sundays and Thursdays, from 12:00 to 20:00 CET.
Basic QualificationsExperience comfort with ambiguityWork a adaptable schedule/shift/work area, including weekends, nights,



and/or holidaysHas knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skillsExperience defining projects, collecting requirements, designing process solutionsQualifications in Engineering, Operations, or related fieldsExcellent written and verbal communication skills in English; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providersExperience with performance metrics and process improvement with demonstrable problem solving skills and analytical skillsAbility to change and adapt as our business grows and you must adapt to changes in managementExcellent customer service skills and interpersonal skillsDirect management experience for employees and their performancePreferred QualificationsExperience with strong project management skills and the ability to thrive in a fast-paced environmentExperience in English-language communication skills, both written and verbalExperience with SQL and data visualization tools such as TableauExperience working in a fast paced, quickly changing or international environmentBachelor's or Master's degree in Engineering, Operations, or a related field.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.

📌 Ricerca Responsabile Di Filiale (España)
🏢 Amazon
📍 España