Our client, a growing telecommunications provider, is seeking a friendly and efficient Customer Support Agent to join their team in Queenstown, Eastern Cape . This role is vital for ensuring customer satisfaction by providing high-quality support and resolving service-related inquiries. You will be the voice of the company, handling customer queries about services, billing, and technical issues. This is an excellent opportunity to build a career in customer service within a company that values its local community and its employees. Join us in delivering exceptional service to our customers in Queenstown and surrounding areas. Handle inbound customer calls and emails, addressing inquiries regarding telecommunication services. Provide information on service plans, pricing, promotions, and billing inquiries. Troubleshoot basic technical issues related to internet, phone, and TV services.



Document all customer interactions and resolutions accurately in the CRM system. Stay updated on company products, services, and policies. Previous experience in a customer service or call center environment is preferred. Basic computer literacy and ability to learn new software systems quickly. Our client offers a competitive starting salary with opportunities for performance-based increases. Medical aid and retirement fund contributions are part of the employee benefits package. Training will be provided to ensure success in the role. Our client is committed to employee development and offers potential for career advancement within the customer service department. Join a company that values its team members and contributes positively to the local community. #

📌 Customer Service Agent (España)
🏢 Placements24
📍 España