Product & IT Project Management Manager Country: SpainIT STARTS HERE Santander () is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. We embrace a strong risk culture, and all our professionals at every level are expected to take a proactive and responsible approach toward risk management.

What you'll do
AI Transformation in Assisted ChannelsLead the global AI transformation roadmap for voice and chat-based service channels, aligning initiatives with Santander's AI strategy.
Identify, design, and deploy AI-powered solutions for customer service (e.
Collaborate with product and platform teams to integrate AI capabilities into Genesys Cloud, Salesforce, and other customer engagement systems.
Technology & Architecture LeadershipProvide technical direction for conversational platforms, ensuring architectural consistency across cloud environments (AWS, GCP, Azure). Evaluate and pilot new AI technologies, working with partners such as OpenAI, Google, and Genesys to accelerate innovation.
Champion best practices in CI/CD, DevOps, and MLOps to ensure reliable, agile delivery of AI capabilities.
Define technical standards, interfaces, and performance KPIs to ensure operational excellence across countries.
Support communication and training efforts to ensure smooth adoption of new technologies and processes.
What you'll bringProfessional Experience10+ years of experience in technology or engineering roles,



with at least 5 years leading transformation in contact center or customer engagement platforms is required.
Demonstrated leadership managing multi-disciplinary teams in agile environments is preferred.
Hard SkillsDeep knowledge of Contact Center technologies (Genesys Cloud, Salesforce Service/Marketing Cloud, CRM integration). Strong understanding of AI integration architectures, data flows, and performance optimization.
Hands-on experience with cloud environments (AWS, GCP, Azure), APIs, and CI/CD pipelines (Jenkins, Terraform, Docker) is preferred.
Fluent English (required); Spanish highly valued is required.
Proven ability to collaborate across global teams and manage complex stakeholder ecosystems.
Excellent communication skills
- able to explain technical concepts to non-technical audiences and influence at executive level.
Access to the Santander Open Academy, global AI community, and specialized upskilling programs.
Hybrid work model, adaptable hours, wellness programs, and family-friendly benefits.
Competitive salary, performance-based incentives, and exclusive financial advantages.
Local ComplianceSantander is proud to be an organization that provides equal opportunities regardless of age, gender, disability, civil status, race, religion, or sexual orientation. The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. We embrace a strong risk culture and all our professionals at every level are expected to take a proactive and responsible approach toward risk management.

📌 Product & It Project Management Manager (Toledo)
🏢 Banco Santander
📍 Toledo