About the role

As Account Manager, you will manage a portfolio of customers in the Italian and English-speaking market and ensure they remain successful and engaged with Enginy.

Customer Retention

- Proactively manage accounts to minimize churn and secure renewals
- Identify risks early and build engagement plans with customers

Account Management

- Maintain accurate CRM data, health scores, and renewal timelines
- Use product usage and feedback to manage account health

About you

- Proficiency in Italian and English
- 2–5 years experience in Customer Success or Account Management in B2B SaaS
- Strong communication and relationship-building skills
- Proactive and ownership-driven mindset
- Comfortable using CRM and customer success tools

What we offer

- Competitive salary tailored to your experience.
- Enticing performance bonuses that you won't see anywhere else.
- Versátil remuneration through Cobee.
- Pension Plan through Arca
- Short Fridays all year round and extra days of vacation for your birthday and Geneversary.
- Yearly Work From Home allowance (24 days for Customer Facing functions / 48 days for Product & Engineering and Admin)
- Full Work From Anywhere weeks during August & End of the year.
- A discount on a premium gym (with spa access) just a step away.
- Free fresh fruit every day to help you care for your health.




- A discount at a beachfront cafe where you can also get daily menu deals.
- Beachfront office so you can work with stunning sea views—an inspiring and energizing workspace.
- Direct beach access to take breaks by the sea and recharge.
- Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.
- Career growth opportunities, as we won't let your dedication and results go unnoticed.
- Team gatherings and celebrations, because we love to build connections and celebrate achievements together.
- A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.
- If you're not sure you meet 100% of the requirements — we still want to hear from you.
- Research shows that candidates from underrepresented groups often self-select out even when they're a strong match. If this role excites you and you believe you can make an impact at Enginy AI, we encourage you to apply.
- Ready to help build the infrastructure behind the future of B2B sales? Let's build something great together.
- Ready to shape the future of B2B sales with us? Let's build something great together

📌 Onboarding Specialist, Italy (Barcelona)
🏢 Enginy
📍 Barcelona