Customer Support Advisor – Spanish, Galician & English | Fashion Retail | BarcelonaJob DescriptionWe are recruitingCustomer Support Advisorsfluent in Spanish, Galician, and English for an on-site project inBarcelona, Spain, supporting a well-established international fashion retail brand.
In this role, you will assist online shoppers with inquiries related to purchases, product lines, orders, deliveries, and after-sales support via phone, email, and chat, ensuring a high-quality customer experience.
Your RoleProvide customer support across phone, email, and chat in Spanish, Galician, and English.
Assist customers with inquiries regarding online orders, purchases, and product details.
Resolve issues related to deliveries, returns, exchanges, and after-sales requests.
Offer clear information on store policies, promotions, and shopping procedures.
Manage customer feedback and complaints professionally, taking ownership through to resolution.
Maintain accurate case records and customer information within CRM systems.
Work collaboratively with team members to resolve complex inquiries efficiently.
Your QualificationsNative-level or fluentSpanish and Galician(written and spoken).




Strong command ofEnglish .
Excellent verbal, written, and interpersonal communication skills.
Strong problem-solving mindset with empathy, patience, and a customer-first focus.
Tech-savvy and comfortable navigating digital customer support tools and multi-system platforms.
Previous experience in customer service, retail, or e-commerce environments is considered an advantage.
Passion for fashion retail and e-commerce customer care.
Availability for on-site work in Barcelona on rotating shift patterns.
The OfferContract &

Location:
Permanent employment contract, full-time (39 hours/week) on-site in Barcelona, Spain.
Work Schedule:Rotational shifts, Monday to Sunday between 09:00 and 23:00.
Compensation &

Benefits:
Competitive annual base salary, performance-based annual bonus structure, and private health insurance.
Training:Structured paid initial training program (2 weeks).
Workplace Culture:Modern office space equipped with a terrace and staff facilities, regular team events, and clear opportunities for international career progression.

📌 Galician Speaking Customer Support Advisor (Madrid)
🏢 Kats Recruitment
📍 Madrid