Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B; company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B; giant Autogrill, the company is well positioned to realize their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others. PURPOSE OF THE ROLE The Senior Manager, Engagement translates Avolta’s global strategy into scalable programs, campaigns and employee experiences that strengthen connection, engagement and alignment across the organization.
The role leads complex global workstreams across culture, employee listening, recognition, inclusion, well-being and internal communications, partnering across General PC&O;, the business and regions to move priorities from concept through implementation and measurable impact. The role can be based in Madrid or London. RESPONSIBILITIES Culture, Engagement & Employee Experience Translates the Global Culture, Engagement & Internal Communications strategy into integrated roadmaps, program plans, milestones and measurable outcomesLeads global employee listening initiatives, including engagement, onboarding, exit and pulse surveys, and convert insights into practical action and follow-throughDrives global culture and recognition programs, including Avolta Values activation, Awards & Recognition, Employee Resource Groups, and the Hidden Disabilities Sunflower programLeads global culture moments and engagement campaigns through the Culture,



Engagement & Sustainability calendar and related communicationsDrives the rollout, adoption and evaluation of well-being initiatives, including the TELUS Well-Being offeringCoordinates the Global Culture & Engagement Advisory Group and embed employee input into program design and improvement Platforms, Service Culture & Scalable Activation Leads Culture & Engagement workstreams within employee platform initiatives, including the Axonify pilot and scalable use cases for listening, recognition, communications and employee connectionPartners with Operations Excellence, Learning & Development and other functions to activate the Service Philosophy across communications, learning, talent, hiring and reinforcementCreates practical frameworks, playbooks and toolkits that enable consistent global delivery, effective regional activation and frontline relevance where appropriate Internal Communications Translates business, people and culture priorities into clear, engaging communication strategies, campaigns and content for global audiencesLeads defined internal communications workstreams and channel improvements, strengthening governance, consistency, reach and employee experienceDevelops leadership and employee communications, narratives and activation materials that enable leaders and regions to communicate global priorities effectivelyUses channel performance,



campaign data and employee feedback to improve communications impact and inform future priorities Program & Stakeholder Management Leads multiple global programs from concept through implementation, establishing clear governance, ownership, dependencies, risks and decision pointsBuilds alignment across Global PC&O;, Corporate Communications, Operations, Sustainability, People Technology and regional teams to enable coordinated deliveryTracks adoption, outcomes and feedback, translating results into recommendations for continuous improvementManages relevant partners, vendors and resources for assigned programs, contributing to effective planning and budget discipline WHAT WE ARE LOOKING FOR Strong experience across culture, employee engagement, internal communications, employee experience or related global people discipline, with ownership of complex multi-market programsProven ability to translate strategy into structured execution and deliver through cross-functional teams and influenceExcellent written, editorial and verbal communication skills, with the judgment to simplify complex topics for varied global audiencesStrong program, project and stakeholder management capability, including governance, prioritization, risk management and disciplined follow-throughAbility to use employee feedback, communications metrics and program data to generate insights and strengthen impactExperience working across cultures, geographies and organizational levels in a complex international environmentBachelor’s degree or equivalent professional experience in communications, HR, organizational psychology, business or a related field Success Profile Strategic translator: turns direction into focused programs, practical plans and meaningful employee experiencesHands-on: moves confidently between senior stakeholder engageme

📌 Global Engagement (Madrid)
🏢 Avolta
📍 Madrid