Customer Onboarding Manager in Spain This role offers an exciting opportunity to guide new customers through a seamless onboarding journey while driving long-term success and satisfaction. You will act as a trusted partner from day one, helping clients adopt innovative solutions and align them with their business goals. Working in a fast-paced, collaborative environment, you’ll engage with cross-functional teams to ensure smooth implementations and continuous improvements. The position combines customer interaction, project coordination, and problem-solving to deliver measurable outcomes. It’s ideal for someone who thrives in dynamic settings and enjoys building strong relationships. You’ll play a key role in shaping customer experiences and contributing to overall growth.
Accountabilities Lead end-to-end onboarding processes for new customers, ensuring a smooth and efficient implementation experienceConduct detailed product walkthroughs and training sessions to drive adoption and maximize platform valueCommunicate onboarding requirements, timelines, and expectations clearly to stakeholdersBuild and maintain strong relationships with customer stakeholders, understanding their goals and operational needsCollaborate with Sales, Customer Success, Product, and Engineering teams to address customer needs and improve processesManage customer data migrations and ensure accuracy and completeness throughout onboardingCapture feedback, identify improvement opportunities,



and contribute to enhancing onboarding workflows and toolsProactively resolve issues and ensure a high level of customer satisfaction during early lifecycle stagesRequirements 1-2 years of experience in customer onboarding, implementation, or a client-facing roleStrong project management and organizational skills with the ability to handle multiple prioritiesProven ability to build relationships with stakeholders at various levels, including senior leadershipExcellent communication and interpersonal skills, with a customer-first mindsetExperience resolving customer issues proactively and collaborating across teamsAnalytical thinking with the ability to understand customer needs and translate them into actionable solutionsFamiliarity with CRM tools such as HubSpot or similar platforms is a plusBachelor’s degree preferredBenefits Competitive salary and adaptable remote or hybrid work optionsComprehensive medical, dental, and vision coverage, with strong employer contributionsGenerous paid time off, holidays, and parental leave programs401(k) plan with employer matching contributionsWellness stipend and access to mental health support resourcesFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)Life insurance and disability coverage for added financial securityProfessional development support and home office stipendOpportunities for career growth within a collaborative and supportive environment

📌 Customer Onboarding Manager (Madrid)
🏢 Talantir
📍 Madrid