Build our future together:

At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. We are seeking an Associate Director Business Operations & CRM Systems, International to join our International Business Operations team, supporting our International commercial organization in a hybrid work model. In this role, you will enable the launch and scale-up of new franchises while helping shape CRM and commercial technology capabilities across International markets, collaborating with Commercial Operations, IT, Finance, Medical, and affiliate teams.

When & where:

Location: UK, Germany or Spain

Work model: Hybrid

Discover your role:

- Partner with franchise leadership to design and implement business operations processes, including planning, forecasting, reporting cadences, and governance.
- Evaluate and support implementation of CRM, planning, reporting, and collaboration platforms alongside IT and vendor partners.
- Build scalable playbooks, standard operating procedures, and templates to support franchise expansion across markets and affiliates.
- Act as the operational point of contact during franchise stand-up, coordinating activities across Commercial Operations, IT, Finance, and Medical teams.
- Lead change management, training,



and adoption initiatives to ensure new processes and systems are embedded optimally.
- Support the strategy, planning, rollout, and ongoing governance of CRM and commercial technology programs across International markets.
- Partner with affiliate Commercial Operations leads, IT teams, and insights functions to enhance platform adoption and identify improvement opportunities.

This role requires:

- Bachelor’s degree in Business, Life Sciences, or a related field;
MBA or similar advanceddegree is a plus, and 4–8 years of experience in Commercial Operations, Business Operations, CRM or platform enablement, or Business Transformation, ideally within pharmaceutical or life sciences organizations.
- Experience building and implementing new processes, teams, or systems from the ground up in fast-paced and ambiguous environments.
- Working knowledge of CRM platforms such as Veeva, Salesforce Health Cloud, or similar commercial digital technologies.
- Understanding of pharmaceutical commercial operating models and field-based and head office business processes.
- Ability to translate business needs into functional requirements and partner effectively with IT and technical teams.
- Strong project management and organizational skills with experience running multiple concurrent workstreams.

📌 Associate Director Business Operations & Systems, International (Madrid)
🏢 Regeneron Pharmaceuticals
📍 Madrid