Vivid Money is seeking a Product Engineer for Customer Care who blends product and engineering depth to build our conversational systems. You'll own chat, voice, and knowledge-base tools, setting direction, writing specs, and sometimes shipping fixes yourself.
You will design bot workflows with engineers, prototype AI-driven improvements, run experiments, and drive measurable improvements in deflection, resolution, and CSAT as we scale self-service and automation across Europe.
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📌 Ai-First Product Engineer, Customer Care (Madrid)
🏢 Vivid Money
📍 Madrid
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