Position – Housing Coordinator, CIEE Madrid Position: Housing Coordinator (full-time, temporary) Department: Outbound Exchanges – Global Operations Reports to: Housing Manager, Madrid Job

Location:
Madrid, Spain Expected Start Date: November 16, 2026 End Date: May 31, 2027 Who we are: CIEE is a global organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones. Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world. Since 1947, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world. Why work with us:
• You will change the world. CIEE programs build bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75
- year-old mission to make the world a more peaceful place. Who you are: The Housing Coordinator supports the delivery of housing services for participants across CIEE Madrid programs, including Study Abroad, High School, Custom faculty-led, Internship, and Short-Term programs. Working closely with the Housing Manager, you help ensure a safe, positive housing experience for participants in homestays, apartments, and residence halls. You serve as a key link between students, host families, housing providers, and CIEE staff, with a strong focus on participant wellbeing, safety, and service quality. You also play an active role in managing partner relationships with housing vendors, supporting procurement, pricing evaluations, and contract discussions to ensure high-quality, financially sustainable housing solutions. In addition, you collaborate with various teams and may supervise a Housing Assistant while supporting day-to-day housing operations. What you’ll do: Housing Operations and Placement
• Coordinate housing placements across homestays, shared apartments, and residence halls
• Maintain accurate housing records, room assignments, and participant data in CIEE systems
• Communicate housing assignments to participants and host families prior to arrival
• Support arrivals, departures, housing transitions, and temporary accommodation needs
• Manage housing change requests and identify suitable alternatives when needed
• Coordinate maintenance requests and ensure timely follow-up and resolution
• Support housing payments, compensation tracking, and contract administration
• Contribute to housing reporting, surveys, and end-of-term assessments Partner Relations and Contract Support
• Build and maintain strong relationships with housing partners, providers, and vendors
• Request, evaluate, and compare housing proposals and pricing structures
• Support contract negotiations and annual rate reviews




• Monitor local housing market trends to ensure competitive and cost-effective solutions
• Assist in identifying new housing opportunities and expanding the housing portfolio
• Contribute to housing quality, risk management, and financial evaluation processes
• Support annual budgeting and housing cost analysis activities Homestay and Housing Provider Relations
• Maintain positive and ongoing relationships with homestay hosts and housing partners
• Conduct regular outreach to monitor satisfaction and address concerns
• Support homestay recruitment, orientation sessions, and engagement activities
• Document communications and escalating concerns when appropriate
• Assist in evaluating housing quality and participant satisfaction outcomes Student Support and Community Standards
• Promote a positive and inclusive housing experience that supports student wellbeing and intercultural learning
• Participate in orientations, housing sessions, occasional cultural activities or excursions
• Communicate housing expectations, community standards, and conduct guidelines
• Support resolution of roommate disagreements and housing-related concerns
• Participate in student support processes and behavioral interventions as needed
• Collaborate with CIEE staff across teams to support student success Health, Safety, and Security
• Support implementation of CIEE Health, Safety, and Security (HSS) policies
• Conduct housing inspections and ensure compliance with safety standards
• Document and monitor housing-related incidents in reporting systems
• Support response to welfare concerns and housing emergencies
• Coordinate temporary or emergency housing arrangements when required
• Participate in emergency preparedness planning and evacuation procedures
• Assist in training host families and housing partners in safety and wellbeing standards
• Participate in on-call emergency duty rotation with backup support available for serious incidents
• Maintain awareness of local housing conditions, regulations, and risks Supervision and Team Support
• Provide day-to-day guidance to Housing Assistants or temporary staff when applicable
• Delegate and monitor maintenance requests, inspections, and administrative workflows
• Support onboarding, training, and performance feedback for housing support staff
• Ensure timely resolution of issues raised by students, hosts, and providers
• Support Student Life activities, including occasional chaperoning of excursions
• Host visiting guests and provide housing facility tours as needed Administrative Support
• Maintain accurate housing databases, records, and reporting systems
• Track contracts, payments, placements and inspections
• Review accommodation requests, including accessibility and medical needs.
• Prepare reports and housing-related documentation as requested




• Perform other duties as assigned Diversity Matters CIEE is committed to creating an inclusive environment in which our participants and staff represent the full spectrum of backgrounds and experiences. We believe that diverse perspectives strengthen our ability to serve students and advance our mission. Candidates from underrepresented backgrounds are strongly encouraged to apply. What you’ll bring:
• Proven ability to deal calmly and empathically with students who are adapting to new learning environments.
• Knowledge of Spanish culture, history, business practices, and academic environment.
• Demonstrated problem solving skills with meticulous attention to detail, and commitment to customer service with a positive outlook.
• Good skills to complete collaborative and administrative work.
• Proficiency in Microsoft Office and a willingness to learn new systems.
• Flexibility to respond quickly to changing circumstances.
• A Vocational Training and/or Bachelor´s Degree or equivalent.
• Fluency in English and Spanish.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving).

What we offer
• A meaningful career in international education and cultural exchange.
• A collaborative and multicultural work environment.
• Professional development opportunities and ongoing learning.
• The opportunity to make a lasting impact on students’ international experiences.
• Colleagues who are dedicated to integral education, inclusion, and student success. Working Conditions The Housing Coordinator is a full-time, permanent position based in Madrid, Spain. The successful candidate will be offered a full-time contract of 39 hours per week. The position is offered under a Spanish employment contract and includes all statutory public holidays and annual vacation entitlements.

Working hours
are typically Monday through Friday from 9:00 a.m. to 5:30 p.m., however, this position is eligible for the Friday flex time from 9:00 a.m. to 2:00 p.m. CIEE currently offers this shortened Friday schedule as part of a flexible work arrangement that helps balance the additional demands of busy peak periods throughout the year. The Housing Coordinator occasionally works evenings, weekends, and local or national holidays to support participant arrivals, orientation activities, host family meetings, housing visits, cultural activities, program excursions, and emergency response. The role also includes participation in a well-supported and rotating on-call emergency duty system, shared across staff in scheduled 3
- and 4-day shifts, with clear protocols and backup support for critical incidents. Any time worked outside of regular hours is compensated with recovery time, helping to foster a healthy work-life balance. While the position is primarily office-based, it includes regular visits to participant housing, residence halls, apartments, and host family homes throughout the Madrid area. After one month of employment, the Housing Coordinator will be eligible for participation in CIEE's remote work policy. Due to the nature of the role, the Housing Coordinator will have access to confidential participant information and is expected to maintain the highest standards of professionalism, discretion, and data privacy at all times.

📌 Housing Coordinator (Madrid)
🏢 CIEE Madrid
📍 Madrid