Our client is looking for a Team Leader to manage its operations team within a medical assistance service. The adecuado candidate has experience leading teams in a call centre, contact centre, customer service environment, or assistance operations. Main responsibilities
• Supervise daily operations, identify improvements, and resolve incidents.
• Support team members with complex medical assistance cases and periods of high demand.
• Train, coach, motivate, and evaluate team members.
• Organise operational planning and optimise staffing and resources.
• Monitor productivity, quality, and operational performance indicators (KPIs).
• Collaborate with other departments to improve customer experience and service efficiency.
• Help achieve productivity targets and control operational costs.
• Prepare reports and analyse performance data to support decisions.



Previous experience as a Team Leader, Supervisor, Coordinator, or Team Manager. Experience in a call centre, contact centre, customer service, or assistance operations. Knowledge of operational processes and incident management. Strong communication, organisational, and problem-solving skills. Ability to motivate, develop, and lead a team. Customer-service orientation, accountability, and proactivity. High level of Spanish and English. Permanent employment contract (contrato indefinido). Full-time position. Intensive morning and/or afternoon shifts. Hybrid working model. Competitive salary plus a language allowance. Employee and family discount programme. International working environment.

📌 BPO Team Leader (Salamanca)
🏢 Cross Border Talents
📍 Salamanca