At Isotrol we are international leaders in the technological transformation of the energy sector. For more than four decades, we have been at the forefront of the digitalization of renewable energy generation plants (solar photovoltaic, wind, BESS storage systems, and hybrid systems). Our solutions for monitoring, control (SCADA/IoT), data analytics, and grid integration currently manage gigawatts of renewable power worldwide. We are seeking to hire a Senior Service Manager – Support and Maintenance to assume full operational and strategic responsibility for the after-sales service and maintenance division of our asset management systems. The role: Lead the strategy, profitability, and excellence in the execution of support and maintenance contracts (preventive, corrective, and evolutionary) for Isotrol’s global client portfolio. You will have ultimate responsibility for ensuring maximum operational availability of SCADA/IoT systems in critical infrastructures, guaranteeing compliance with rigorous SLAs, leading high-performing technical teams, and maximizing customer satisfaction and loyalty.

Key Responsibilities
-Strategic Service Management and IT/OT Governance:
• Ensure strict compliance with critical SLAs and KPIs for services in renewable energy industrial environments.
• Serve as the highest point of escalation for resolving crises and incidents with significant operational impact at renewable energy plants.
- Leadership and Management of High-Performance Teams:
• Lead, mentor, and scale teams of support engineers.
• Foster a culture focused on operational excellence, agility, and customer satisfaction.
- Executive Relations and Client Management (Technical Account Management):
• Lead technical and executive follow-up meetings.




• Identify up-selling and cross-selling opportunities and opportunities for incremental improvements to the installed base of systems. -Financial Control, Profitability, and Continuous Improvement:
• Financial management of assigned maintenance contracts, monitoring margins and costs.
• Actively participate in the technical and financial definition of support proposals for new bids and projects.
• Promote the automation of support processes, the implementation of predictive monitoring tools, and optimization based on frameworks such as ITIL / ISO 20000. We can also consider other candidates in other locations (Spain) ? Academic background:
• Degree in Computer Engineering, telecommunications, Industrial Engineering, or Electronics or similar. Professional

experience:
• Experience (4–5 years or more in managing technical services, support, or operations (O&M; / After-Sales) in technology or industrial settings.
• Background in the renewable energy sector and hands-on experience with the operation of power generation plants.
• Proven track record in managing and governing corporate Service Desk platforms (such as Jira Service Management, ServiceNow, Redmine, or equivalent solutions).
• Demonstrated experience leading mature, multifunctional, and culturally diverse technical teams.
• Proven track record in executive stakeholder management,



commercial alignment, and negotiation of complex SLAs/contracts.
• Extensive experience in incident command and crisis management within critical infrastructure environments. Technical knowledge:
• In-depth knowledge of SCADA systems, IoT platforms, and industrial communication protocols (e.g., Modbus, IEC 60870-5-104, OPC UA, DNP3).
• ITIL v3 / v4 Certification (Expert or Managing Professional level) is strongly desirable.
• Formal training or certification in Project Management (PMP / PMI) or Service Management (ISO 20000) is a plus / will be highly valued.
• Solid understanding of network architecture, industrial cybersecurity (OT), and hybrid infrastructure (cloud and on-premise) applied to energy monitoring systems. Languages:
• Spanish: Native or bilingual proficiency (C2).
• English: Minimum B2 level. Mandatory for fluent technical and commercial interlocution with international clients.

What we offer
• Adaptable

working hours
at the start and end of the working day.
• Remote working availability.
• Opportunity to work in a fast-growing sector with cutting-edge technology.
• Supportive and collaborative multicultural team environment. Here at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

📌 Senior Service Manager – Support and Maintenance (Sevilla)
🏢 Isotrol
📍 Sevilla