Madrid | Full-time | Bilingual
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we're on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we've built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to general names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we're solving logistics challenges that others haven't dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we're scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we're looking for the right partner to help us lead the way.
About The Role This role is focused on Spain, one of Bigblue's most operationally critical markets today and a key pillar of future network expansion.
The Operations Manager will own end-to-end warehouse operations, including performance, cost, capacity, and execution quality, with a strong hands‐on presence in the day‐to‐day operations.
This is not a purely strategic role. Bigblue is an execution‐driven company, and this position requires being deeply immersed in daily operations, on the warehouse floor, working directly with teams and partners to identify issues and drive improvements in real time.
What You'll Do Own and run fulfillment operations in Spain (hands‐on)
Take full responsibility for the operational performance of Spanish warehouses




Be present in the day‐to‐day operations: understand issues first‐hand
Act as the senior operational owner with our 3PL partner/s, ensuring a strong relationship, vision alignment, execution quality, discipline, and accountability
Ensure operational deadlines and reporting commitments are consistently met
Act as operational point of contact for tier 1 merchant escalations
Drive operational excellence & cost performance
Define, track, and actively manage core operational KPIs: productivity, throughput, inventory accuracy, on‐time shipping, workforce efficiency, and cost per order, among other KPIs
Improve daily forecasting and workforce planning, monitoring productivity at a granular level and acting quickly on deviations
Lead deep cost analysis to identify inefficiencies, savings opportunities, and margin improvement levers
Translate operational complexity into structured processes and standards
Structure and professionalize warehouse operations
Improve warehouse organization, roles, and ownership: clear scope, responsibilities, and accountability
Implement strong operational routines: daily checklists, performance reviews, weekly reporting, and follow‐up mechanisms
Raise the operational bar through standardization, discipline, and continuous improvement
Drive execution rigor across all operational projects
Prioritization, execution & follow‐up




Establish clear prioritization between operational constraints and merchant needs, ensuring internal alignment
Focus teams on high‐impact operational issues and ensure they are resolved, not just identified
Maintain structured tracking of operational pain‐points, action plans, owners, and timelines
Ensure follow‐through and measurable outcomes
Lead expansion & new hub openings
Lead the full lifecycle of new warehouses in Spain
Anticipate capacity constraints in existing hub and proactively design capacity efficiency and merchant allocation
Own the ramp‐up and stabilization phase of new sites until performance targets are met
Drive continuous improvement projects
Lead operational projects across Inbounds, Outbounds, Returns, Value added services and space optimization
Improve productivity by bringing new ideas from testing to implementation
Drive consolidation initiatives to improve space usage and efficiency
Ensure operational improvements are measurable and sustainable
Design, build, and implement new merchant services (e.g. fashion vertical)
Conduct continuous operational and market intelligence to challenge existing providers on performance, cost, and capabilities, and prepare strategic next moves (renegotiation, diversification, or partner changes) to support Bigblue's growth and competitiveness
Own operational execution of Atlas in Spain
Be the operational owner for the implementation of new Atlas releases in Spanish warehouses
Ensure proper adoption and execution at warehouse level
Act as the bridge between warehouse operations and Product/Tech, bringing concrete operational feedback from the field
Who You Are Experience 5–10+ years of exper

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