The Role Veeva is looking for an experienced consultant to lead MedTech Complaints implementations at Veeva’s customers globally. In this role, you will guide the transformation of our customers’ Complaints Management processes and technology. As a member of our Professional Services team, you will be responsible for understanding our customers’ needs, translating requirements into solution design, and configuring our cloud-based solution for managing MedTech Complaints across the enterprise. This position is adecuado for a proven software consultant with deep knowledge in Complaints Management in Medical Device. The role is a remote, full-time role based in the EU or UK. Qualified candidates must have current legal authorization to work in the EU or UK. Veeva Systems does not anticipate providing sponsorship for employment visa status for this position.
What You’ll DoReview and analyse existing Customer business process and identify key process steps, gaps, and requirements that would impact implementation approachLead QMS Complaints implementation workstreams at our customers for Veeva’s MedTech Quality Management solutionsFunction as a Primary customer liaison managing communication between implementation teams, customer stakeholders,



and 3rd partiesAnalyse customer requirements and new product features to develop customer adoption and enhancement roadmapsGuide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customerRequirementsProven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor5+ years of experience in Complaints Management for Medical DeviceStrong understanding of FDA, EU MDR/IVDR requirements and ReportingUnderstanding of relationship between Complaint Handling, CAPA, Nonconformance and Risk Management processesKnowledge of ISO 13485 and 14971, FDA 21CFR Part 803, 820, 822, 806, EU GMP Annex 11Proven ability to work both independently and in teams in a dynamic, fast-moving environmentGood understanding of SaaS and GxP principlesAbility to quickly understand business requirements and design creative solutionsExcellent verbal and written communication skillsExperience in the Life Sciences Quality, Manufacturing, or Healthcare spacesExperience with Data or Content Management applicationsCompensationTotal compensation: 68,000
- 115,000 EUR The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus. #RemoteSpain

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