Barcelona | Hybrid

7+ years of professional experience

Capitole keeps growing and we want you to be part of the journey!

We are looking for a Product Owner / Project Manager - ServiceNow to join our team in Barcelona and contribute to a large-scale international project.

You will be responsible for driving the evolution of ServiceNow as an ITSM platform , connecting business needs with technical teams and ensuring the right prioritization and delivery of platform improvements.

The role combines Product Ownership, Project Management and functional ServiceNow expertise , with a strong focus on ITSM, platform governance and CMDB.

What will you do?

- Drive the evolution and adoption of the ServiceNow platform across different regions.
- Own and prioritize the backlog, roadmap and platform enhancements.
- Gather and analyse requirements from Business, IT and Security, translating them into functional and technical requirements.
- Coordinate ServiceNow initiatives and projects, managing priorities, dependencies and deliverables.
- Work closely with technical teams, regional leads, vendors and other stakeholders.
- Ensure alignment between ServiceNow capabilities, ITSM processes and business needs.
- Contribute to ServiceNow platform governance and continuous improvement.
- Lead and support CMDB governance, ensuring data quality, consistency and completeness.
- Coordinate initiatives related to Configuration Management, Service Catalog and Asset Management.
- Monitor platform and process performance through KPIs and dashboards.
- Promote standardisation and continuous improvement of general ITSM processes.

What are we looking for?

- 7+ years of professional experience in IT environments.
- Experience managing ServiceNow as a Product Owner, Project Manager, Platform Owner, ServiceNow Consultant or similar role.
- Hands-on experience managing backlog, priorities, roadmap and platform enhancements.
- Strong knowledge of ServiceNow and ITSM.




- Experience with ITIL processes, particularly Incident, Change, Request and Configuration Management.
- Experience with CMDB Management and Governance, including data quality and consistency.
- CSDM knowledge is highly valued.
- Experience gathering and analysing business requirements and coordinating their implementation with technical teams.
- Knowledge of Service Catalog, workflows, integrations and/or automation within ServiceNow.
- Strong experience coordinating multiple stakeholders, technical teams and vendors.
- Experience working in international and matrix environments.
- Fluent English is essential.

Why join this project?

- People first -- diverse and inclusive culture in an international environment.
- Work on high-impact Data & Insights initiatives across business performance , operations , finance , and commercial domains.
- Help shape how data supports strategic decision-making across a large international organisation.
- Explore the evolution of AI-driven analytics , productivity tools , and data discoverability.
- Contribute to self-service analytics , data products , and scalable reporting practices.
- Work closely with business and senior stakeholders , turning complex data into meaningful insights.
- High team stability and collaborative culture.
- €1200 per year training budget and continuous learning opportunities.
- Flexible compensation model.
- Private health insurance and benefits package.
- Flexible working hours and hybrid model.
- Wellhub: fitness, wellness, and mental health support.
- Football and paddle tennis teams sponsored by Capitole.
- Team buildings , global events , and strong tech communities.

Information Security Notice

- The employee will have access to confidential information related to Capitole and the assigned project.
- Compliance with internal security and information protection policies is mandatory.
- NDA signature required.

Empowering People, Unlocking Innovation.

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📌 Product Owner Project Manager - ServiceNow (Barcelona)
🏢 Careers
📍 Barcelona