ABOUT US
Pliant is a modular B2B payments platform that combines commercial card issuing, payment accounts, FX, and spend management in one system — adapting to existing setups rather than requiring customers to replace them.
Businesses across industries such as travel, e-commerce, and insurance use Pliant to manage complex payment workflows with cards, backed by credit lines Pliant underwrites itself.
Fintechs and software platforms embed Pliant's payment infrastructure into their own products, from API-based Cards-as-a-Service to fully white-label solutions. Banks use Pliant's Card & Spend OS, the customer-facing interface, on their own infrastructure to run card programs.
Founded in 2020 and headquartered in Berlin, Pliant serves 5,000+ businesses and 40+ partners across Europe and the United States. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries — under its own European e-money license and with licensed partners in the UK and US.
Learn more atwww.getpliant.comABOUT THE ROLEYou're the first hire for a Site Reliability function that doesn't exist yet at Pliant. Today, reliability is a responsibility scattered across many different teams, each with their own priorities: on-call rotation is only just being introduced, there's no framework for SLOs, and nobody's job is reliability instead of firefighting it on the side of something else. You'll standardize the practice at Pliant while hiring the engineers to run it, coaching engineering teams to shift reliability from a burden into an integral part of the software development lifecycle.

WHAT YOU'LL DO
Define the framework other teams use to set their own SLOs and error budgets,



educating and supporting product teams along the wayOwn blameless post-mortems and root-cause fixes; repeat incidents are treated as a process gap, not a signal about whoever was pagedImplement production readiness reviews so nothing new ships without oneClose gaps in Datadog observability coverage, including missing alerts, dashboard blind spots, and noisy pages that erode trust in on-callHire and build the team from the ground up, setting the technical and cultural bar for every engineer who joins after youWHAT YOU'LL BRING7-10 years of engineering experience, including at least 3 years directly managing engineersA track record of hiring and developing engineers, with specific people you've levelled or promotedHands-on production or reliability engineering background. This is not a first management role, and you've carried a pager yourselfStrong AWS and Terraform experience, comfortable working inside a managed infrastructure-as-code pipelineExperience building or running an on-call rotation and incident management process, not just participating in oneStrong platform observability experience. You know the difference between a good dashboard and a useless oneClear communication for a technical, cross-team audienceA track record of pushing reliability practices upstream into product engineering teams, not just reacting to incidents after the factProficiency with AI-assisted development (Claude Code, Cursor).



Comfortable reviewing AI-written PRs as rigorously as any otherTHE FIRST YEARThe first few months are about building the on-call rotation and incident process from scratch, since neither exists yet, and hiring the first engineers onto the teamBy mid-year, you have SLOs defined for the services that matter most, a real incident review process, and at least one engineer on the team besides youBy year one, Site Reliability is a function other teams actually route to, not something they route around, and repeat incidents are trending down because the root-cause fixes stuckSTACKTerraform, Spacelift, AWS (including a dedicated PCI-scoped account), Datadog. We're subject to PCI DSS, SOC 2, and ISO 27001, and Platform Core's migration toward Kubernetes will increasingly shape what reliability looks like here too.

WHAT WE OFFER
The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellenceAttractive remunerationYour choice of preferred OS, Windows or MacFlat hierarchy and transparent communication in a relaxed, professional atmosphereOpportunity to develop your talent in a dynamic team with ambitious goalsFlexibility and possibility to work remotelyPliant Card with monthly credit to explore the product and enjoy food with colleaguesPliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know.
At Pliant we use the Ashby AI Criteria to assist with looking over resumes against our job qualifications for this role. All final decisions are made by our Talent Team and Hiring Team.
A human is behind these processes. Ashby does not automatically reject candidates or make final hiring decisi

📌 Engineering Manager (España)
🏢 Pliant
📍 España