REVLON, at its Barcelona HQ, is looking for a Customer Service Iberia Market professional to join the team.
The RoleThe position is responsible for managing the Order-to-Delivery process, supporting the Sales team and acting as the main point of contact for customers regarding service-level performance.
The role involves monitoring operational KPIs on a daily basis, identifying inefficiencies and supporting corrective actions, with a continuous focus on service excellence.

Key Responsibilities
Manage customer service activities to ensure an excellent level of service.
Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.
Support Sales & Marketing in achieving sales plans, ensuring relevant information is accurate, updated,



shared and validated.
Coordinate and maintain customer and material master data to prevent complaints, returns and credits caused by incorrect information.
Handle customer requests and act as the central point of contact for customer queries.
Participate in continuous improvement initiatives to enhance the quality and efficiency of the order process.
RequirementsBachelor’s degree, preferably in Business, Supply Chain Management or a related field.2-4 years of experience in B2B Customer Service within the FMCG or Cosmetics industry.

📌 CS Iberia Market (Barcelona)
🏢 Revlon
📍 Barcelona