German + Spanish Speaking Customer Service Agent

Location:

Madrid, Spain Work Model:

On-site Languages:

German + Spanish Salary:

€22,800 gross/year + €1,200 annual SRV bonus Schedule:

Shifts between 07:00–16:00, 8-hour shifts

About the Role

We are looking for

German and Spanish-speaking Customer Service Agents

to join a customer support team in Madrid. You will provide professional assistance to customers while using your fluent German and Spanish communication skills. Your Responsibilities

Provide customer support and assistance Communicate with customers in

German and Spanish Handle customer inquiries in a professional and solution-oriented manner Ensure a high level of customer satisfaction Follow the required processes and procedures Requirements





Fluent German Fluent Spanish Strong communication skills Customer-oriented and professional approach Availability to work

on-site in Madrid Flexibility to work shifts What We Offer

€22,800 gross annual base salary €1,200 annual SRV bonus Comprehensive training Initial

3-month temporary contract , with the intention to convert to a permanent contract Shift-based schedule Multiple start dates available Training

Training is mandatory and will take place: First 3 weeks:

09:00–15:00 Following period:

09:00–16:00 Final week:

09:00–17:00 The application process also includes a

German video recording and a handwritten cover letter .

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📌 German + Spanish Speaking Customer Service Agent (Madrid)
🏢 FH Collective Academy
📍 Madrid