You’re reading about Zurich Insurance Group , a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units. In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions. If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a general scale. As a Service Manager for ECM shared platforms, you’ll play a crucial role in maintaining and evolving our ECMaaS and ZBOX business-critical applications. We value your expertise, support your growth, and trust you with responsibilities that matter. This is an individual Contributor (IC) role, where you will expect to work as an independent contributor, taking ownership of service delivery, driving operational excellence, and collaborating with several Zurich teams and third party vendors to ensure stable and reliable platform operations. As a ECM Service Manager you will have the opportunity to: Oversee the delivery of high-quality IT support services to our internal stakeholders, ensuring we meet service level agreements (SLAs) and maintain a stable production environment.



Lead management communications for the business for service (e.g. incident alerts, change freezes etc.), Manage ECMaaS and ZBOX small-medium work orders, and support other large platform projects (i.
Prepare monthly reporting and handle monthly service reviews with the business unit counterparts Identify service improvement actions and work with the required parties for the implementation of the same. Identify and implement continuous improvements to our support processes and tools. Work with the business unit and Global Disaster Recovery teams to ensure that the disaster recovery capability meets the global DR requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster. Ensure internal and external providers are compliant with regulatory requirements and provide assistance and support for audits, where applicable. Drive daily use of Zurich approved AI tools and accelerators to support daily activities (e.g., This could include raising support tickets with the Box partner when an incident originates from the Box SaaS solution itself. English fluent, both written and spoken, is essential,



as the role requires regular communication and service support for stakeholders worldwide. The ideal ECM Service Manager should hold an ITIL Service Management level qualification. A minimum of three years' service delivery experience is essential, with additional experience in project management particularly managing small to medium work orders is an advantage. Good understanding of cloud hosting technologies (Azure). Knowledge of Content Management systems (Filenet, Box, SharePoint…) is an advantage Knowledge on tools such as Microsoft office, and other potential administrator tools like box CLI or similar is an advantage. The role requires proven ability to work effectively in diverse, multi-cultural environments, demonstrating adaptability in the face of ambiguity and evolving requirements. Service-oriented mindset. To support your work-life balance, we have adopted a flexible working model. ~ Over 300 euros to set up your home office and additional monthly home office allowance. ~ Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs. ~ Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits. ~ Collective Life retirement Plan ~Li-hybrid Apply by sending your CV in English . We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability. Zurich Technology Delivery Center – Your Talent, Our Strength Schedule: Full Time

📌 Technology Service Manager (España)
🏢 Zurich
📍 España