Tras más de 25 años de experiencia en el sector, NEORIS ofrece carrera de especialización técnica a su valor humano. Nuestro objetivo es seguir creciendo y para eso queremos que te unas a nosotros y nos ayudes a mejorar día a día.
Seguimos ampliando equipos y buscamos personas que compartan nuestra cultura y valores, entre ellos,
responsabilidad
,
cooperación
y trabajo en
equipo
,
creatividad
y
esfuerzo
.
Únete a nuestro equipo como
GenAI Support Engineer
?
Modalidad. remote con residencia en España
Qualifications
o Bachelor's degree in Computer Science, Information Technology, or a related field.
Professional Experience:
o 1-3 years of experience in application support or a related IT role, demonstrating your ability to troubleshoot and resolve technical issues.
o Familiarity with established application support processes and best practices, ensuring efficient and effective resolution of user concerns.
Analytical Skills:
o Strong analytical and problem-solving abilities to diagnose and fix complex technical issues in a timely manner.
Communication and Customer Service:
o Excellent communication skills, both verbal and written, to clearly explain technical concepts to non-technical users.
o Proven customer service skills to provide a positive support experience and maintain high levels of customer satisfaction.
Work Environment Adaptability:
o Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and requirements.
Skills.
Technical Proficiency:




o Proficient in troubleshooting technical issues with a focus on finding root causes and implementing solutions.
o Experience with application monitoring tools to proactively assess and maintain system performance.
o Competence in SQL for database querying and management.
Support Systems Knowledge:
o Familiarity with ticketing systems to manage and prioritize support requests efficiently.
o Strong foundation in technical support, providing assistance to end-users and other stakeholders.
Agile and IT Frameworks:
o Experience working in an Agile team, contributing to sprint planning, and iterative development cycles.
o Understanding of the ITIL framework to enhance support process efficiency and effectiveness.
Security Awareness:
o Familiarity with internal security standards and frameworks to ensure compliance and data protection in support tasks.
Soft Skills:
o Possess excellent problem-solving skills to approach challenges with creativity and strategic thinking.
o Customer service orientation to ensure user satisfaction and foster positive relations with stakeholders.
¿Te sumas al reto? Aplica ahora y lleva tu carrera al siguiente nivel. ?
¿Qué ofrecemos?
Contratación indefinida con salarios competitivos.
Plan de carrera con la posibilidad de decidir qué se adapta mejor a ti: tecnología o gestión.
Ventajas sociales.
Formación continuada.
Flexibilidad horaria; conciliación.
Te invitamos a conocernos en , Facebook, LinkedIn, Twitter o Instagram: @NEORIS.
#LI-MO1

📌 Genai Support Engineer (Madrid)
🏢 Neoris
📍 Madrid