The MRO Account Manager would be responsible for supporting sales, account management and improved customer experience for our customers. This cross functional role requires problem-solving skills and the ability to work with internal stakeholders and external customers.
Key Accountability
Maintain and develop good relationship with existing and new customers.
Assist customers by contributing information and recommendations to the customer and providing follow through support.
Identify and act on opportunities to enhance YOY revenue and customer retention/satisfaction.
Assist at the operational level and ensure its ongoing development, resolve complaints.
Support in identifying revenue opportunities within his/her scope of responsibilities, realizes cross and up-selling potential.
Advises customers in finding the right solution and pro-actively sells customer-oriented services.
Support in developing proposals, quotations and contracts for new and existing customers.




Handle initial contact from all customers assigned for all issues of daily operational business.
Responsible for managing commercial process via CRM and ERP system.
Responsible for on track check management in line with forecasted milestones and contractual obligations.
Responsible for correct cost booking and in time invoicing.
Qualifications & Working Experience
Diploma in any field of studies but preferably International Business, Business Admin, etc with more than 3 years experience in MRO environment or customer support role would be an advantage.
Understanding of the Aviation and Aerospace Industry with focus on Spain and Portugal.
Skills & Knowledge
Sound knowledge of MRO business process.
Good and positive mindset in solving problems internally and with customers.
Fluent in Spanish and English, Portuguese an advantage.
Self-starter and self-motivated in managing day to day operations.
Good verbal and written communication skills.

📌 Mro Account Manager (Madrid)
🏢 Geniuses
📍 Madrid