Key Responsibilities
:
Customer Support
: Respond to customer queries through phone, email, and chat, ensuring timely and accurate resolutions.
Troubleshooting
: Assist customers with product-related issues, providing clear solutions and escalating more complex cases when necessary.
Customer Guidance
: Provide guidance and information on company products and services, helping customers navigate through any issues.
Case Management
: Document and categorize all customer interactions, maintaining accurate records and tracking issues to ensure prompt resolution.
Feedback Collection
: Collect customer feedback and report common issues to help improve products and services.
Collaboration
: Work closely with other teams to ensure customer satisfaction and smooth internal operations.
Requirements
:
Language Skills
: Native Danish speaker with strong English skills (B2-C1).
Communication Skills
:



Excellent verbal and written communication abilities.
Customer Service Skills
: Passion for delivering high-quality customer support.
Problem-Solving
: Ability to troubleshoot and resolve customer issues effectively.
Organizational Skills
: Strong attention to detail and the ability to handle multiple customer inquiries.
Teamwork
: Collaborative attitude and willingness to work with different teams to ensure a positive customer experience.
Benefits
:
Competitive salary.
On-site role with a supportive team in Malaga.
Regular working hours with early finish on Fridays.
Opportunities for career development and growth within the company.
Training and continuous support to help you succeed in your role.

📌 Customer Lifecycle Manager For Native Danish Speakers (Málaga)
🏢 Cross Border Talents
📍 Málaga