Key Responsibilities:
Manage the complete customer journey, from onboarding new clients to ensuring their continued satisfaction and engagement.
Establish and nurture strong relationships with clients to understand their needs, deliver customized solutions, and foster customer loyalty.
Work in partnership with sales, marketing, and support teams to improve the customer experience and optimize workflows.
Track customer usage and engagement metrics to uncover opportunities for upselling and cross-selling.
Perform regular check-ins and follow-ups to ensure clients are achieving their desired results with our products.
Collect and analyze customer feedback to guide product enhancements and service improvements.
Create and implement strategies aimed at reducing churn and boosting customer retention rates.
Requirements:
Native Dutch speaker with a B2 level of proficiency in English.




Demonstrated experience in customer relationship management or account management.
Exceptional communication and interpersonal skills, with a focus on customer satisfaction.
Ability to analyze data and derive actionable insights to enhance customer experiences.
Strong problem-solving capabilities and a proactive approach to customer support.
Familiarity with CRM platforms and customer engagement tools.
Benefits:
Competitive salary package with performance-related incentives.
Opportunities for professional growth and career advancement.
A supportive and collaborative work environment in Malaga.
Regular working hours with an emphasis on maintaining work-life balance.

📌 With Relocation Support Native Dutch Speaker Account Manager In Malaga (Málaga)
🏢 Cross Border Talents
📍 Málaga