Your mission
NOC Operators support 24x7x365 frontline operations by performing monitoring, event triage, Tier-1 troubleshooting, and escalations across client, network, satellite, cloud, and data center environments.
Your profile
Key Responsibilities
Monitor client's operations 24x7 using approved tools across network, servers, storage, satellite/RF, data center facilities, security devices, public cloud (Azure/AWS), Microsoft 365, and application platforms
Perform event handling, alert monitoring, and alarm triage
Deliver Tier-1 troubleshooting in accordance with approved SOPs
Escalate incidents to Supervisors, Managers, Tier-2 teams, or external providers as required
Support incident, major incident, and security incident management processes
Carry out routine operational tasks, system checks,



and verifications
Maintain accurate incident records within UN ITSM / CRM systems
Contribute to shift reports, incident reporting, and change-related updates
Ensure smooth shift handover with a mandatory 15-minute overlap
Mandatory Skills & Qualifications
Minimum 1 year of experience in
NOC / ICT Operations
ITIL Foundation (v3 or ITIL 4)
Cisco CCNA
English proficiency: CEFR B2+
Willingness to work
24x7 rotational shifts on-site
About us
The Demo Data Ltd . is a fictional company created by Personio to familiarise you with our software.
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📌 Noc/ Ict Operator (Valencia)
🏢 AARK Tech Solutions
📍 Valencia