Key Responsibilities

- Support the Quality team with the administrative and operational tasks of the department.
- Assist with monitoring compliance with the hotel’s quality standards, procedures and service guidelines.
- Support the preparation and follow-up of quality checklists, inspections and internal audits.
- Collaborate in carrying out quality checks across the different areas and departments of the hotel.
- Assist in monitoring guest feedback received through different channels and support the follow-up of relevant comments and areas for improvement.
- Support the collection, organisation and analysis of guest feedback and quality-related information.
- Collaborate with different departments to follow up on identified issues, incidents and opportunities for improvement.
- Assist in maintaining and updating quality procedures, guidelines, checklists and other relevant documentation.
- Support the preparation of reports and presentations related to quality indicators, guest feedback and improvement actions.
- Collaborate with the Front Office, F&B;, Housekeeping, Spa, Maintenance and other departments to ensure consistent quality standards across the hotel.
- Support the follow-up of corrective and improvement actions, ensuring that agreed actions are properly documented and monitored.
- Assist in preparing and coordinating internal quality training and awareness initiatives for team members.




- Support the monitoring of online reviews and other guest satisfaction channels, identifying recurring topics and relevant trends.
- Help ensure that the guest experience is aligned with Nômade Temple’s values, philosophy and service standards.
- Maintain organised and up-to-date quality files, databases and internal tools
- Support the department in identifying opportunities to improve processes, communication and the overall guest experience.
- Participate in other Quality projects and tasks according to the operational needs of the department.

Profile & Competencies

- Student of Hospitality Management, Tourism, Business Administration, Quality

Management, Business Management or a related field.
- Interest in hospitality, guest experience and service quality.
- Strong attention to detail and an organised and structured approach to work.
- Analytical mindset and ability to identify areas for improvement.
- Good communication and interpersonal skills.
- Proactive attitude and willingness to collaborate with different hotel departments.
- Ability to work independently while also being a strong team player.
- Customer and service-oriented mindset.
- Availability: 6 to 8 months.

Conditions

- €600 gross monthly stipend
- Free accommodation (only in Ibiza)
- Meals included
- Hotel uniform provided

📌 Quality Internship 2027 (Madrid)
🏢 Nomade Temple Madrid
📍 Madrid