At

REVLON

we are looking for a Customer Service Europe Market professional to join the team at its Barcelona HQ. The role is responsible for executing the Order-to-Delivery process, supporting the Sales team and acting as the first point of contact for customers regarding service-level performance. The Customer Service Europe Market professional will monitor operational KPIs on a daily basis, identify inefficiencies and support the implementation of corrective actions, with a continuous focus on service excellence. Key Responsibilities

Manage customer service activities to ensure an excellent level of service. Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans. Support Sales & Marketing in achieving sales plans, ensuring information is updated, shared and validated. Coordinate and maintain customer and material master data to prevent complaints,



returns and credits caused by incorrect information. Handle customer requests and act as the central point of contact for customer queries. Participate in continuous improvement initiatives to enhance order-processing quality and efficiency. Support day-to-day import and export operations to ensure customer requirements are met. Ensure timely follow-up of priority orders and delivery appointments. Maintain a thorough knowledge of services, as well as relevant legislation and regulations applicable to maritime, land and sea transportation. Requirements

Bachelor’s degree, preferably in Business, Supply Chain Management or a related field. 2-4 years of relevant experience. Customer Service knowledge and experience.

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📌 Customer Service Europe Market (Barcelona)
🏢 Revlon
📍 Barcelona