Customer Success Expert - Remote

Job Type:

Contractor Location:

Remote Sales / Revenue / CS Operations Expert Job Type:

Contractor Location:

Remote Role Overview

We are looking for experienced

Sales, Revenue, or Customer Success Operations professionals

with strong CRM expertise and operational judgment. The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments. Key Responsibilities

Configure and manage CRM platforms such as

Salesforce, HubSpot, or similar tools . Manage revenue tools including quoting, billing, ticketing, and project management systems. Build and optimize sales and customer success workflows. Maintain accurate data and reporting across connected systems. Identify and resolve operational or policy-related challenges. Create clear documentation, reports, and process guidelines. Support system adoption and operational improvements. Requirements

4+ years of experience

in Sales, Revenue, or Customer Success Operations. Hands‑on CRM configuration and management experience. Experience with at least two revenue‑related tools outside the CRM. Strong operational judgment and problem‑solving skills. Excellent written and verbal communication. Strong understanding of data accuracy, reporting, and workflow management. Our Mission

At Palo Alto Networks®, we're united by a shared mission‑to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us! Our Commitment

We are committed to providing reasonable accommodations for all qualified individuals with a disability.



If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. Key Responsibilities

Provide advanced product‑level expertise, leading complex deployments and resolving intricate technical challenges. Serve as the go‑to expert for the CLM and PKI products, guiding customers through sophisticated integrations and customizations. Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions. Lead efforts to drive product adoption, conducting in‑depth training sessions, and workshops tailored to customer needs. Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement. Ensure customers achieve operational excellence by fully adopting and optimizing new features. Act as a strategic advisor, influencing key stakeholders at various levels, including C‑suite executives. Manage complex customer engagements, collaborating with account teams to develop and execute high‑touch delivery strategies. Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution. Qualifications

Required Qualification: Bachelor of Science in Computer Science or related Technical Field (or equivalent experience). 5+ years of hands‑on experience in cloud infrastructure and large‑scale network design, operations, and security.



3+ years of experience in a customer‑facing or advisory role (such as Customer Success, Consulting, or Support Engineering). Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs. Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases. Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive‑level contacts. High‑level consultative skills, capable of influencing decisions and driving customer success strategies. Public Key Infrastructure (PKI) encompassed technology, standards, and implementations. Securing Internet applications, e.g., cryptography, standards, techniques. Directory technologies and standards, e.g., LDAP, Active Directory. Nice to Haves (Preferred Qualifications)

Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS). Familiarity with Public Certificate Authorities (e.g., DigiCert, Sectigo, Let's Encrypt, Entrust). Hands‑on experience with HSMs or cloud‑based key management services (e.g., AWS KMS, Azure Key Vault). Experience with automation and configuration management tools like Ansible or Terraform, for deploying and managing security infrastructure. Familiarity with the ACME protocol or other automated certificate issuance standards. Benefits

Competitive salary with performance‑based bonuses. Fully remote work arrangement, offering significant flexibility. Comprehensive health insurance plan. Opportunities for professional growth and career advancement in a growing company. Generous vacation and paid time off policy. Access to online learning resources and training. Collaborative team environment despite the remote nature of the work. Modern tools and technology to facilitate remote productivity. Spanish and Italian Speaking Role

Senior Customer Success Engineer, Spanish and Italian speaking Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client‑focused

Representante de Éxito del Cliente (Customer Success Manager)

to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long‑term relationships, and driving customer retention. ...

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