Thai Speaking Customer Support Agent About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier general talent with industry-leading organizations across Europe. We pride ourselves on delivering bespoke staffing solutions within the dynamic Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional excellence.

Job Overview We are currently seeking a motivated professional for a Thai Speaking Customer Support Agent position in Bulgaria, providing world-class assistance to a global client base. This is an exceptional opportunity to advance your career among the most sought-after Thai-speaking jobs in Europe, while enjoying the vibrant lifestyle that comes with working in Sofia.

Key Responsibilities

Act as the primary point of contact for Thai-speaking clients within the Customer Support Services industry.

Resolve complex customer inquiries via telephone, email, and live chat with precision and empathy.

Maintain accurate records of customer interactions within the internal CRM database.

Collaborate with cross-functional teams to elevate and resolve technical issues efficiently.

Adhere to industry-standard quality protocols to ensure high levels of customer satisfaction.

Promote brand loyalty through proactive communication and professional problem-solving.

Stay updated on product knowledge and internal processes to provide accurate, real-time guidance.

Native or fluent Thai (spoken and written) is mandatory for this role.





Excellent proficiency in English for inter-departmental communication.

Previous experience in the Customer Support Services sector is highly preferred.

Strong problem-solving skills and the ability to work in a fast-paced environment.

Valid EU passport or work permit allowing for employment in Bulgaria.

A positive, proactive, and customer-centric mindset.

What We Offer

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight, transfer, hotel)

Monthly Performance Bonus

Opportunities for career growth in one of the most exciting jobs in Bulgaria

And Much More

Life in Bulgaria Living and working in Sofia offers a unique blend of historical charm and modern European convenience. As one of the fastest-growing hubs for international business, Bulgaria provides a high quality of life with an affordable cost of living and a vibrant social scene. You will find that Bulgaria is a welcoming home for expatriates, boasting beautiful landscapes, diverse culture, and an exceptionally pleasant climate.

Choosing a Thai Speaking Customer Support Agent position in Bulgaria with Mercier Consultancy Group means you benefit from a seamless transition. We handle your relocation, allowing you to focus on enjoying the rich culinary traditions and friendly atmosphere of Bulgaria. Join a community that values your unique language skills and rewards your dedication in this thriving Mediterranean-adjacent destination.

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📌 Thai Speaking Customer Support Agent - Work In Sofia, Bulgaria (Madrid)
🏢 Mercier Consultancy Group
📍 Madrid