Mission of the role The International Business Process Analyst supports the Operations and Transformation agenda by analyzing, designing and improving end‑to‑end business processes across multiple geographies, with a strong focus on Italy and France. The role acts as a bridge between Operations, Servicing, IT/Data and Management, ensuring processes and reporting are scalable, efficient and aligned with the NPL business model. Key responsibilities * Analyze and improve operational and servicing processes across the full NPL lifecycle (boarding, servicing, recoveries, disposals, reporting). * Support process harmonization and standardization across countries, adapting to local regulatory and operational specifics. * Act as a process and analytical reference for international teams, especially Italy and France. * Support management decision‑making through data analysis, KPIs, dashboards and performance reviews. * Translate business needs into clear functional requirements for IT, Data and reporting teams. * Work cross‑functionally with Operations, Servicing, IT, Data/BI and Finance.



Required profile * Engineering degree (industrial, management, civil, computer or similar). * Strong analytical and problem‑solving skills. * Proven experience in the NPL / Special Servicing business (mandatory). * Hands‑on experience with operational processes, servicing platforms and portfolio data. * Advanced Excel skills; experience with KPIs and large datasets. * International exposure or multi‑country operational experience is a strong plus. Languages * English: fluent (mandatory) * Italian: fluent / professional level (desirable) * French: fluent / professional level (mandatory) * Daily interaction with Italian and French teams is expected. Personal skills * Structured and detail‑oriented mindset. * Strong communication skills across cultures and seniority levels. * Proactive, hands‑on and delivery‑focused. * Comfortable working in complex, evolving environments. #J-18808-Ljbffr

📌 International Business Process Analyst (NPL) (Madrid)
🏢 Talantir
📍 Madrid