Customer Experience Specialist (German) bank About the job Customer Experience Specialist (German) bank is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Experience Specialist tojoin a brand-new team for a Fintech company.La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto. Position: Customer Experience Specialist Employment type: Full-time (39h) DUTIES AND RESPONSIBILITIES: Communicate withcustomers through various channels such as phone, email, chat and social media Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face Identify and address customer needs to accelerate internally to improve and/or develop processes Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction,



quality and productivity Maintain customer satisfaction and retention through impactful customer experience REQUIREMENTS: Excellent German (C2) speakers with C1 English level Smart and enthusiastic problem-solver with a keen eye for customer service Calm and empathetic when dealing with (difficult) customers Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction Target-driven and trying to exceed expectations BENEFITS: Excellent remuneration package based on experience, skills and performance Shifts between 9:00 xlqxfvg and 23:00 here the preference is to have some people dedicated for the late night shift (14:00 - 23:00). Full-time contract of 39 hours per week Fully on-site (no remote work possibilities) Being a part of a dynamic and international team (25+ nationalities) Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events High performance culture to kickstart your career and potentially grow within the organization #J-18808-Ljbffr

📌 Customer experience specialist (german) bank (Valencia)
🏢 Grow-Talent.com
📍 Valencia