At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. Haga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.
In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same. Revenue Operations at Holded sits at the intersection of Sales, Marketing, Customer Support, Partnerships and Finance. As we expand the team's mandate toward true Business Operations — one team owning the processes and tools across the entire customer lifecycle — we're looking for a Rev Ops Specialist to join us. This role has a primary focus on Customer Support , but as part of a cross-functional team, you'll also pick up Rev Ops work across Sales, Marketing and Finance as needed. You’ll report directly to Lucie, Revenue Operations Manager, and join Mica and Guillaume in the Rev Ops team. The scope you’ll be working with: Holded's Support org is 60+ people across 4 teams, handling 50,000+ conversations a month and thousands of calls across multiple channels — with dozens of active workflows and an AI agent already in production. We’re looking for someone with strong experience with Intercom, Fin AI, and Custom repre Answers to help us scale our support operations and optimize our customer experience. What you'll doCustomer Support (primary focus) Own Rev Ops processes and tooling for the Customer Support function, with Intercom and Fin AI as your core stack Configure, maintain and optimize Intercom (inboxes, workflows) and Fin AI (AI agent resolutions, escalation rules, knowledge sources) to keep support scalable and reliable Partner with the CS team to map,



standardize and improve support workflows Define and track CS KPIs: response time, CSAT, ticket volume, resolution rate, Fin AI resolution/escalation rate, and build the reporting/dashboards to monitor and improve them (e.g. driving Fin AI's resolution rate up while keeping CSAT stable, or bringing first-response time down) Spot friction points across the customer journey and work with Sales/Marketing/Finance to fix them Broader Rev OpsSupport the wider Rev Ops team on processes and tooling across Sales, Marketing and Finance: reporting, CRM data hygiene, workflow design, ad hoc analysis Support the wider Rev Ops team on processes and tooling across Sales, Marketing and Finance — reporting, CRM data hygiene, workflow design, ad hoc analysis Contribute to cross-functional Rev Ops projects and initiatives beyond Customer Support Help ensure data stays clean, reliable, and consistent across all the tools in the Rev Ops stack What we’re looking for +2 years of experience in Rev Ops for the customer support/success team Hands‑on experience with Intercom - or a similar tool (a strong plus if you’ve also worked with Fin AI or another AI support agent) Comfortable working with data Versatile and hands‑on: comfortable moving between CS‑specific work and broader Rev Ops tasks Understanding of the overall business in order to work proactively to improve the operations and be able to push back when needed. xlqxfvg Experience in Saa S B2 B metrics Native Spanish (our AI agent and internal teams operate primarily in Spanish) and fluent English (used across the wider Rev Ops team) Based in Barcelona or willing to relocate (hybrid) What it’s like to work with us Permanent contract 26 paid days‑off Short work‑day on Fridays Free catered lunch Continuous Training: annual budget for training for each employee Fully equipped kitchen with snacks, drinks, and fresh fruit. Top‑notch work equipment Office in front of the sea with ping pong, pool table, Play Station… Interesting projects and a great work environment An excellent opportunity to grow with the company #J-18808-Ljbffr

📌 Revops specialist (Barcelona)
🏢 Holded
📍 Barcelona