Are you fluent inSpanish & Galician and passionate about entertainment, technology, and delivering exceptional customer experiences?
We’re looking forCustomer Care Specialiststo join our international team on the16th of NovemberinLisbon , supporting customers of one of the world’s leading general streaming platforms.
You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
What You’ll DoProvide customer support inSpanish & Galician via phone, email, and digital channels.
Assist customers with account, subscription, billing, and technical enquiries.
Troubleshoot issues and provide clear and effective solutions.
Handle customer concerns professionally and with empathy.
Ensure every interaction delivers a high-quality customer experience.
Collaborate with internal teams when issues require further assistance.
What We’re Looking ForFluent Spanish & Galician (C1/C2 level).
GoodEnglishcommunication skills (B1 level)
Previous customer service experience is a plus.




Excellent communication and problem-solving skills.
Comfortable working with digital platforms and technology.
A positive, customer-focused, and professional attitude.
Flexibility to work on a rotating schedule.
Contract & Working Conditions12-month initial contract , with the possibility of renewal.
Full-time:40 hours per week.
8-hour shiftson a rotating schedule from Monday to Sunday.
Flight ticket reimbursementaccording to company policy.
Comprehensive health insurance.
Free Portuguese language classes.
Salary & BenefitsWithout Accommodation
Base Salary: €1391.83 month
Performance Bonus: Details shared during the recruitment process with the company.
With Accommodation
Base Salary: €1059.33 month
Performance Bonus: Details shared during the recruitment process with the company.
Why Join?Work and live inLisbon, Portugal.
Join a diverse and international team.
Gain valuable experience with a globally recognized entertainment platform.
Company accommodation option available.
Learn Portuguese for free.
Benefit from comprehensive health insurance.
Receive flight reimbursement according to company policy. xcskxlj

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