Concentrix is seeking a Trainer & Quality Specialist to support a fashion customer service team based in Barcelona. You will perform quality evaluations, provide coaching, and analyze KPIs to drive improvements across human and AI-assisted processes.
The role requires 2+ years in quality/training, fluent English plus Catalan/Galician/Basque, and strong Excel/Power BI/DOMO skills. It offers a permanent contract, 39 hours/week, and growth opportunities.