Business Analyst – Financial Services Customer Front-End Solutions

Location:
Madrid, Spain Duration: 6 months (Exploration phase, with potential extension into Setup and Execution) Are you an experienced Business Analyst with a passion for transforming customer-facing financial platforms? Randstad Digital Switzerland is looking for a talented professional to join us in supporting a major client based in Madrid. In this role, you will bridge the gap between business vision and technical execution to deliver exceptional digital experiences.

Key Responsibilities
Requirements & Solution Analysis: Partner with stakeholders to define digital customer journeys, user stories, personas, and process flows while ensuring alignment with strategic goals and regulatory standards. Digital Transformation: Identify key opportunities to enhance customer experience, operational efficiency, and service delivery across front-end financial platforms. Stakeholder Engagement: Act as the main liaison between business, operations, and IT teams. Facilitate workshops, requirements sessions, and solution walkthroughs. Documentation & Delivery: Create and maintain high-quality business requirements documents (BRDs), process maps,



user guides, and training materials. Qualifications & ExperienceRequirement CategoryIdeal ProfileEducationBachelor’s degree in Finance, Business Administration, IT, or related field (Master's is a plus).
Industry BackgroundProven BA experience in financial services, banking, treasury, cash management, or customer-facing platforms.
Technical CapabilitiesStrong expertise in requirements gathering, process modeling, and business analysis.
MethodologiesFamiliarity working in Agile, Scrum, Waterfall, or hybrid environments.
Soft SkillsExcellent communication, problem-solving, and stakeholder management abilities across technical and non-technical teams. Why Join Us? At Randstad Digital, we connect top-tier talent with world-class organizations. This engagement offers the chance to drive high-impact customer-centric solutions during a critical exploration phase, with long-term potential as the project moves into execution. This role will be based on site in Madrid with remote working possible. Our priority is for candidates already based in Spain. show more

📌 business analyst (España)
🏢 Randstad
📍 España