Customer Service Representative
- Contact CenterJob Description Summary Do you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multilingual customer service representative where you can support customers from across the globe. Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. In this position, you will be responsible for the contract administration and client communication for designated client relationships in the Contact Center.
Maintain quality standards for every procedure according to internal directives.
The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
Advance or bilingual knowledge of English, French and Spanish is a must (C1/C2)Advance knowledge of any other language is a plus.
Familiarity with CRM systems and practices a plus.
You are able to commit to 39 hour/weekYou are able to commit to 10 week induction training from initial start, Monday to Friday: 9:00 to 16:45 with the 2-3 first weeks full time at the office.
You are available to work one of this shifts:Tuesday to Saturday: 15:**:00Residence within the Madrid areaWhat's in it for you? We recognize we wouldn't be where we are today without our employees, that's why

we offer




such excellent benefits designed to suit you as and when you need them:

Benefits:
Hybrid working – Enjoy working 1 day per week at the office and the rest of the week at home.
Training – First 2-3 weeks of training fully presential, and we will set you up with all the tools you need to succeed.
IT Kit – We will set you up with home working resources24 days holiday per year + Birthday off.
Private Medical and Dental InsuranceLife AssuranceFlexible dress code – It's not about what you wear, it's about what you can do so why not be comfortable doing it.
So we know that it's important to go the extra mile for our employees. About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support.

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