Looking for Senior support engineer
- XSIAM for a long term contract role based in Madrid. Your Impact This position calls for someone who possesses a good customer-focused professional background and works proactively to drive results. This person is a self-starter, versátil, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.
* Respond to user-reported issues in adherence to established Service Level Agreements
* Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
* Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
* Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
* Provide timely feedback into the development process on customer-reported product problems
* Document actions to effectively communicate information internally and to customers
* Facilitate root cause investigations and manage the implementation of corrective and preventative measures Your Experience
* Previous experience with Endpoint Security software is required




* SIEM experience, including
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* Deep understanding of how SIEMs works
* Experience in creating custom collections and data parsing
* Experience in creating complex correlation rules, reports and dashboard
* Experience in integration and implementation of SIEMs
* Experience working with EDR tools
* Experience with strong communication and customer service skills
* Required basic networking knowledge
- Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
* Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
* 3+ years of experience as a Support Engineer
* Excellent written and verbal communication skills
* Strong customer advocacy skills and experience, ability to work in difficult customer situations
* Knowledge of Cloud infrastructure a plus
* Experience in incident response a plus
* Experience with scripting a plus
* Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus #J-18808-Ljbffr

📌 Senior Technical Support Engineer (Comunidad de Madrid)
🏢 Infotree Global Solutions
📍 Comunidad de Madrid