At Roche you can show up as yourself, embraced for the unique qualities you bring. The Position

Job Description
The IT Technical Analyst for ServiceNow IRM focuses on assisting with requirement gathering, supporting project objectives, and performing routine data analysis under the guidance of more experienced analysts. In this entry‑level role, you will operate within well‑defined, routine tasks, focusing on continuous learning and applying core business analysis principles. By supporting the delivery of clearly documented requirements and assisting with problem definition, you will build foundational skills while contributing to the design of specific IT solution features.
Scope / (Content Leadership): Operates within well-defined, routine tasks under close supervision, with a primary focus on continuous learning and adherence to established business analysis principles, frameworks, and standards. Supports senior Analysts and Solution Architects in analyzing technical problems within a defined scope, contributing to problem definition, and identifying potential root causes under guidance. Accountable for the timely completion and quality of assigned discrete tasks and delivering clearly documented requirements
Identifies primary team members and internal stakeholders within a project, interacting closely with agile team members working on IT solutions. Acts as a supportive communicator and information gatherer, assisting in preparing basic project updates, capturing stakeholder feedback, and clarifying basic requirements on small, well‑defined engagements




Makes foundational contributions to project objectives while learning how they align with broader goals
Works typicall on a single solution level, supporting the analysis and documentation of requirements for specific features or functionalities. Exhibits a basic understanding and application of tools, principles, concepts, and techniques related to requirements, data, usability, and process analysis. Possesses a foundational understanding of the relevant business or technical domain and supporting technologies
Entry-level experience with a focus on assisting with requirement gathering, supporting project objectives, and performing routine data analysis under guidance
Demonstrated eagerness for continuous learning and adherence to established business analysis principles, frameworks, and standards
Knowledge of Risk Management and IT Security is a plus
ServiceNow Foundations: Basic understanding of ServiceNow tables, fields, and workflow relationships
Ability to use Claude (or similar LLMs) to assist in technical analysis, documentation drafting, and platform troubleshooting
Agile Methodologies: Foundational knowledge of Agile/Scrum principles, Understanding of how to navigate a backlog and meet sprint commitments
Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a general impact.

📌 Technical Analyst- remote working (Madrid)
🏢 Roche
📍 Madrid