People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.
About The Role
With our new Employer of Record (EOR) feature, Revolut is redefining the future of work by empowering businesses to compliantly hire and pay employees across the globe.
As we rapidly expand our B2B offering, we're looking for a self-starter, results-driven Customer Onboarding and Success Manager to set up this function from the ground up. You'll be responsible for delivering an outstanding experience across the entire customer lifecycle: from enabling customers to use our platform to hire their first employee to driving deeper adoption of our services.
This is a role with material impact on both customer acquisition and retention, since you'll be at the frontline of our business and will interact directly with customers. You'll also be the voice for customers within Revolut,
collaborating closely with Product and Engineering teams to build a best-in-class offering.
Ready to take our customer experience to the next level and beyond? Let's get in touch.
What You'll Be Doing
Owning the end-to-end onboarding process for your customer portfolio, ensuring alignment with customer hiring goalsBuilding trusted relationships and becoming a trusted advisor for integral hiringAddressing customer issues proactively and managing escalations throughout the lifecycleKeeping customers informed on new features and product updatesDriving ongoing product adoption and engagementDesigning and optimising processes to streamline onboarding and customer successCreating playbooks and customer-facing documentation and expanding our knowledge baseCollaborating cross-functionally with Product, Engineering, Sales, Marketing and Ops teamsSharing customer feedback and insights to shape the EOR product roadmap
What You'll Need
2+ years of experience in a fast-growth B2B tech or SaaS companyExpertise in customer-facing roles, such as customer success,