About the ClientOur client is a payment orchestration platform that optimizes and scales payment flows for online businesses. They collaborate with payment service providers globally, providing solutions to enhance acceptance rates and ensure secure transactions. Their clientele includes mid-market and enterprise companies, some of which operate in high-risk sectors.Role OverviewAs a Business Account Manager, you will grow and support our clients. You will keep their payment performance stable, drive volume growth, and build long-term partnerships through proactive support, data analysis, and strategic recommendations. You will be a trusted business partner for your clients, combining account management, an understanding of payment infrastructure and a growth mindset.Key ResponsibilitiesAct as the primary point of contact for your portfolio of clients, maintaining a high standard of service and resolving issues quicklyGuide clients through their full lifecycle with us: monitor payment performance and help improve processes and key metricsReview payment and transaction data (conversion, decline and chargeback rates, etc.) and turn the findings into practical recommendationsRun regular business reviews to gather client feedback, share insights, and agree on next steps for optimization and growthFind and pursue growth opportunities within existing accounts: new markets, currencies,



payment methods and additional company productsWork with internal teams to address client requests and improve the overall serviceFollow developments in the payments industry and use them to advise clientsKeep client documentation and reports up to date, and track account status and open action itemsRequirements2+ years as an Account Manager or Business Account Manager in fintech, payments, or acquiringGood knowledge of the payments landscape: payment gateways, acquiring, settlement, chargebacks, and the basics of fraud preventionExcellent communication and presentation skills, with the ability to work with several stakeholders at onceAnalytical approach and hands-on experience with payment statistics and performance metricsAbility to handle multiple clients at a fast paceProactive, results-oriented, with a strong commitment to customer serviceLanguages: English C1, Russian C1.Experience in fintech.Key Soft SkillsStrong leadership mindset focused on team growth and development.High level of ownership, accountability, and reliability.Excellent communication and stakeholder management skills.Ability to work collaboratively in a team environment.Proactive approach to problem-solving and decision-making.What We OfferCompetitive salary aligned with experience.Collaborative and transparent team culture.High-impact role in a scaling fintech company.Recognition of personal milestones and achievements.Social benefits.#J-18808-Ljbffr

📌 Business Account Manager (Madrid)
🏢 Evotym
📍 Madrid