We're looking for an experienced IT Engineer to join our internal IT team on a temporary basis for approximately 9-10 months.. You'll step into an established, well-documented role and keep day-to-day IT operations running smoothly: employee support, hardware deployment and troubleshooting, system and user administration, and coordination with our external helpdesk MSP. This role is in-person and based out of our office in Leon, Spain.
This is an independent, hands-on role with tasks across the IT spectrum for our employees in Europe. You'll work closely with our US-based global IT team during afternoon and evening hours.
This role is idóneo for someone who can hit the ground running in a modern SaaS environment, communicates well,



and knows when to solve something themselves versus when to route it to the right team.
Provide day-to-day IT support to employees, resolving helpdesk tickets across hardware, software, and access issues.
Manage hardware deployment, troubleshooting, and lifecycle for company-issued devices, including MDM administration.
Triage incoming support cases and route them to our external helpdesk MSP when appropriate, tracking escalations through to resolution.
Google Workspace, Office 365, Slack, Zoom, Teams, Notion, and related tools.
Administer IAM workflows, including

📌 System Administrator With English (León)
🏢 Technosylva
📍 León